When we moved to Tucson, we rented a house, expecting to live there for the better part of a year while we searched for the "dream house.'' We figured it would take a long time because my husband had certain requirements, I had others. Susan listened carefully to what each of us had to say and set out to find places that would meet both of our needs. Everything she showed us was a possibility. She didn't waste our time on houses that neither of us would accept. To our amazement, we found the "dream house'' during the first few days of looking. Susan was there to guide us through the sometimes exasperating mortgage process. She lined up excellent inspectors and repair people, and spent hours getting information from the selling agent, insurance companies, even county agencies. She was available whenever we needed her and went way above and beyond what we expected of an agent. We heartily recommend her to anyone looking to buy or sell.
Ellie and Jake
I have known Susan for many years on a professional level. She was a teacher where I currently work. I always remember Susan being so friendly, organized, respected and liked by everyone. These qualities always stood out for me about her. She has taken these qualities and has applied them to being a well-respected realtor.
Susan was thorough and helped us feel at ease as we looked for our first home. She walked us through the process and always made sure to answer our questions as well as ask the sellers important questions about the homes we were looking at. When we were looking for houses, she always had extensive paperwork on the home we were about to look at. It felt wonderful going into a neighborhood and house already knowing so much about it.
My husband and I bid on a home but then quickly realized it was not the right home for us. I contacted Susan and that same night, she had a second contract drawn up for another home we were interested in. Susan did this without hesitation.
Susan will make sure you are also well taken care of. She went on a trip to Hawaii and still checked on the progress of our home while she was there. She made numerous calls to the seller’s real estate agent, the builder, and other people who were involved with our home. She made sure we had all our questions answered. My husband and I really appreciated the fact that she did this. Susan was always dedicated to making sure we never had to worry about anything. She always said it is my job to do the worrying for you.
We can’t thank her enough for everything she has done for us. We are so happy with our new home.
Tommy and Erika Cardenas
We live in Hawaii with 2500 miles of Ocean and desert between us and Tucson. Our daughter is in her freshmen year at UA and has become a dedicated Wildcat. Now that she has enjoyed the Freshman experience of the dorms, she wants to move off campus. Fortunately she has found some great friends to share a space with. So we thought it might be a good idea to buy a house that they could share, a matter that didn’t seem too daunting. We had bought houses before.
But our favorite/only princess had a few requests. The house had to be in walking distance to the campus( less than one mile). It needed 4 bedrooms, and yes it would be nice if it had 4 baths. A garage would be a plus, and it should be fairly new. My request was that I didn’t go broke.
We contacted Long Realty, and they referred us to Susan. She assured us, said that she had 2 kids get through college, and that she would help us find the right house, one that she would be comfortable having her own daughter live in. Then she did it all, found the house for us, helped us negotiate the price, and kept in touch with the listing agent to make sure the sellers completed the repairs. This was all long distance with emails, cameras and phones. From her first phone call to closing Susan helped us buy the right house at a fair price in about 35 days.
Sometimes you’re looking for a professional to help and guide you, someone who is going to be a leader on your team. In Susan we found the person that will always be our Tucson Realtor and a new friend. Thanks for everything you have done and continue to do!
Steve and Robin Alterman
Mary and Hugh Murray
Susan Deflorian recently represented us in the sale of our home. I can't say enough about the hard work and professionalism she brought to the transaction. In this difficult market it takes a Realtor who goes the extra mile in staging, servicing and marketing a home to bring about a successful closing. She always had our best interests in mind and worked diligently to get us the best possible price. We highly recommend Susan and would certainly contract with her again whether buying or selling a home in the Tucson area.
Ib Knoblauch and Alaina Johnson
Let a recent U of A Resident speak for me. Kathleen O'Brien from Massachusetts flew out to Tucson at the end of March, found a house, we negotiated the seller to pay her closing costs, and she closed on her home May 5, 2006. Here is what Kate had to say:
"Of course, I will happily recommend you to every Resident I know. I'll
send out an email about you to my entering class in the next few days.
I've been highly impressed. THANK YOU for all of your help!"
This was our first house purchase and we were clueless. But not hopeless or helpless, because we had Susan on our side. Not for a single second did we feel like the process was out of control. Susan is so focused on the details that we always felt like we had a surefire safety net beneath us. The road to buying our first house had a few bumps, but Susan just turned on the realtor four-wheel drive and went straight through them as if they weren’t there. She is a true professional – she knows when to stand back and let things happen, and she knows when to jump in and go to bat for us. She often worked late into the night taking care of every detail. It is rare to find yourself in such safe hands, and we cannot thank her enough for helping us find our brilliant new house.
Peter and Katie Brown
We want to thank you for all your help in finding our condo in Tucson. We appreciate the time commitment you gave us for the short time we were in town. Also, your professionalism mixed with a warm personality made the hectic time frame much more bearable.
We also appreciate your professional commitment to helping us find a condo that would fit not only our needs, but our graduate student daughter - not an easy task! Both Bob and I were impressed with how quickly you answered emails and your exceptional communication skills.
We will not hesitate to recommend your services to anyone from Wisconsin who is looking for property in Tucson.
Jane and Bob Burns
We first met Susan at an open house that she was sitting in the fall of 2008. At the time, we were impressed with her knowledge of that particular home and its surrounding area, her organized approach and her penchant for data. We’d been talking about downsizing since 2003 and, having found an agent we thought we’d work well with, we decided to take the plunge in January of 2009. Our timing was impeccable.
In addition to our problematic timing, we brought a few other challenges to the table: Having bought and sold 10 homes in 4 different states during our 43 years together, we thought we knew a thing or two about real estate. We are also people of strong opinions and knew exactly what we wanted to accomplish. However, nothing could have prepared us for the difficulty of the market in early 2009.
Susan was patient, hard working, tactful, and always maintained a positive attitude. She tuned in quickly to our tastes and brought many attractive properties to our attention for the replacement residence. We were able to sell our home in a depressed market for top dollar, find and execute a contract on a little gem that met all our needs in less than a week of getting a contract on the house that we were selling, and managed to close on both houses on the same day and hour with only a few, minor hiccups along the way. In short, we were able to meet all our objectives and are very pleased with the result.
I think that one of the best things about working with Susan, is that she has a wonderful partner who works out of the same Long office on River Road -- Merle Martinovich. Together they are a great combo. They balance each other perfectly and work comfortably together. We knew throughout the whole process of buying and selling that we could always get a hold of somebody to answer a question or solve a problem, regardless of the hour. But best of all we got the benefit of two smart, savvy agents for the price of one!! Even better – they are both a lot of fun to be around.
Pete and Ellen McCarthy
I wanted to take a moment to thank you so much for all your help
finding our new home in Tucson. Relocating over 2000 miles with a
four-month-old baby was stressful to say the least. You made it all so
much easier! We knew we wanted to work with you after meeting you at
an open house; you were the only agent who didn't hassle us or
pressure us. It was a pleasure to talk to you about the home you were
showing and Tucson in general. When we finally decided to make the
move we made sure to request you by name through the relocation
Because we only had a one-week trip to search for a home your
pre-screening of available homes was invaluable. We were able to relax
prior to the trip knowing you had already visited many of the
properties so we wouldn't be wasting time seeing homes that weren't a
good fit. Your description of the properties was thorough and helped
us narrow down the enormous list of potential houses.
Once we found the home we loved you really went above and beyond in
the negotiations. I'm convinced the lovely letter you wrote on our
behalf helped us secure our dream home! You were also a constantly
calming presence as we dealt with a difficult seller.
It was a pleasure to work with you, and we would recommend you to
friends without hesitation.
Thank you again!
Lynn, Eric, and Rylee Rogala
When I decided to purchase my first home and started browsing properties, I quickly realized the process was complicated and there was a lot that I did not understand. Fortunately my residency program provided a list of recommended agents and I happened to choose Susan. She took the time to patiently review all that I needed to know as well as to understand what I was looking for in a home and my time frame. We found my perfect home on the second day, and when my lender did not work out, she referred me to Tony Poe who did an amazing job with my loan on very short notice. In the end, due to a lot of hard work behind the scenes, we moved into a home we love with very little hassle and headache. Thank you, Susan!
It has been a pleasure working with you in the purchase of my Tucson house. Since I flew in from Philadelphia, you have made yourself available to me as your new client. We looked at several properties which you had obviously spent some time in preparation to show to me. When I had decided to make an offer, you personally walked it through a counter-offer and then all the many steps to closing.
The house is now my Tucson home, and I am already settling in - Thanks to your help, along with the staff at Long Realty !
Our experience with you, Susan, during the time we were looking at homes in Tucson was wonderful. You helped us define what we really wanted. You answered all of our questions, and if there was something that you weren’t sure of, you found the answer for us quickly. It felt like we were able to leave all of the details up to you. When we made our offer it was accepted, and especially during the time of closing.
We know that Amey will love living in the house, we already love staying there!
Thank you for everything you did for us.
As a first time home buyer I was not sure what to expect. Having Susan as my Realtor helped with the ins and outs of first time purchasing. She made the process go smoothly and was always updating me. She was very detail oriented and made thorough inspections every step of the way. I could not have asked for a better Realtor than Susan. She has gone above and beyond her duty to help me find a place that matched my needs, and was able to work around my unpredictable work schedule for a timely closing. During the entire time she was very conscientious and treated the process as if it was her own. Her genuine concern for her clients and commitment make her a very valuable asset to Long Realty.
I highly recommend Susan to anyone who is interested in purchasing a home.
Jim and Kathy Jimieson
You really listened to what we wanted, then by asking a few pertinent questions helped us clarify what we were looking for. You graciously showed us what we had searched for and located on the Internet, although we suspect you knew all along those properties weren't right for us!
Because we were from out of state and had limited time, your knowledge of the various areas of greater Tucson and it's surrounding communities, plus your familiarity with properties on the market was of the greatest help to us and turned what could have been a harrowing experience into one we greatly enjoyed.
We are very excited about turning our new house into our winter home thanks to you.
Mr. and Mrs. Robert Goodrich
Port Angeles, Washington
When we considered buying our first house in the U.S., we called Long Realty and were referred to Susan Deflorian. Susan is really great to work with. As first time home buyers, we had a lot of pressure and tons of questions. She is very knowledgeable and very patient and answered every question and explained every step to us. And she always offered lots of nice suggestions.
Susan works with very high efficiency. Within 2 weeks, she found the dream house we wanted to buy. She is very responsible and professional. She went to preview our interested houses before she showed them to us. She took care of all the paperwork for us. Even since we have moved in, she is still available to help us and brought us lunch on the moving day. We are highly impressed and so grateful to her. We highly recommend Susan Deflorian to anyone who is looking for a Realtor.
Peng Su and Lirong Wang
Susan Deflorian was great to work with. She is knowledgeable, encouraging and always available to answer questions. Susan traveled to look at several properties that we identified by the internet before we got to Tucson. When it was time to view houses Susan had already narrowed down the choices; which saved a lot of time and travel. Susan anticipated every need along the way and was ready with options for us to consider. Even though my wife was still in another state, the signing by fax went smoothly because of Susan’s efforts. We highly recommend Susan Deflorian.
Carla and Phil Worley
We were fortunate to meet Susan at an Open House in October of this year. She was holding it at a property in the Catalina Foothills Estate subdivision. We did not have a realtor at the time but we knew we wanted to buy in that particular neighborhood. As we walked into her Open House she warmly greeted us at the front door. We walked into the kitchen and displayed on the island were several fliers and information about the home, neighborhood (comps included and a map of their location), Long Realty and Tucson in general. I noticed how detailed, organized and meticulous the information was presented. Greg and I had been going to Open Houses for the past six months and I was very impressed by Susan's interpersonal skills and efficiency. After we left I told Greg, we are definitely calling her to represent us!
The following weekend I noticed a new home listed on the internet. No pictures but it was located in that very desirable subdivision. I sent an email to Susan and asked if she might show us this home. She immediately got back with me and said an Open House was being held that weekend although it was not advertised in the paper or on the net. She offered to meet us at the property during the scheduled time, telling us she would be just around the corner at another Open House with her associate and would be available anytime we needed her.
Greg and I went to the showing and loved it. We called Susan and asked if she would write a contract that day. She told us to meet at her office within a half hour, if that was convenient for us. We did and she helped us decide on an offer, pulling together all the necessary documents. Including a beautifully composed cover letter about us, the potential buyer. Susan actually drove over to the Owner's Agent, promptly dropping it off that Sunday evening. During the entire purchase Susan was always available and easy to get in contact with. Calling and emailing to remind us of scheduled appointments and what to bring when meeting with the inspectors and Title Agent. She periodically handed us manila envelopes filled with information we requested and notations on the front listing what was enclosed in these envelopes. Continually keeping us informed throughout the entire process and what the next step would be. We had to do absolutely nothing, other than to show up on time. I kept telling my husband, "is this not the most organized and efficient person you have ever seen!" On the day of closing I happened to see her calendar that she used to organize her day. It was so orderly and contained all kinds of information related to her job. I asked her about it and she shared with me that she had previously been an educator. I think her background and training as a teacher gives her a distinct advantage over other Realtors.
Susan treated our home purchase as if it was her own, taking a personal interest. I watched as she interacted with the owner's two Realtors. She was so engaging and friendly, yet always professional and safe guarding our interests. I feel Susan was instrumental in pulling all involved parties together and developing a wonderful working and social relationship. One night the Owners had a cocktail party for us so that we could meet the neighbors, making sure the Realtors attended as well. Susan never failed to answer all our questions, going to great lengths to provide correct information no matter how complicated or time consuming it turned out to be. I noticed many of her emails were in the middle of the night. Does this woman ever sleep, I wondered. I knew she had a family as well!
During this time I had undergone a surgery. Greg and I also celebrated our birthdays. Susan found time to send a get well card and flowers as well as birthday cards. On the day of recording she met me at the house to hand over the keys, making sure, as always, the time was convenient for me. When I drove up to our new home, Susan was standing there with a beautiful basket filled with all kinds of edibles and wine. A house warming gift! Ever so thoughtful. Since the closing there have been a few things that needed to be completed by the Owner's Realtors and Susan has followed up on these as well, making sure everything was completed to our satisfaction. It has been a month since we acquired our home. Yesterday, Susan called and asked if she could come buy and drop off an appreciation gift. Telling me she normally does this for her clients on a monthly basis!
Susan has set the bar on what exemplifies an excellent Realtor. We have had six previous Realtors over the years and none came close to the service we received from Susan. I asked for a stack of her business cards on our last day, anxious to pass them out, as I run across friends who are looking for a fabulous Realtor. I also requested your email address from Linda Moore, her manager, so I could write you a letter on Susan's behalf. My husband and I can not tell you how grateful we are that we chose Long Realty to represent us. We would like you to know that we feel Susan DeFlorian is solely responsible for this. Long Realty is very fortunate to have an employee like her! She is a very dedicated Realtor who is extremely talented in her field. Her personal integrity and amazing work ethic are commendable. Long Realty can not afford to lose Susan, she is truly a home buyer's dream Realtor.
Paula and Greg Geyer
"As a first-time home buyer, we were overwhelmed with the process. SPUDS, inspections and appraisals? It was clear we needed some help to get through the process. As fate would have it, we called Long Realty and were referred to Susan. It was a match made in heaven! She listened to us, and understood our needs and had the experience and expertise to lead us seamlessly through the process. Fast forward a month later and here we are in the home of our dreams! Susan's kindness, attention to detail and personalization exceeded our expectations and we are so grateful to her. We highly recommend her."
The Lewusz - Thompson Family
When my husband and I moved to Tucson, we had very strict requirements regarding where we could live. I work in Tucson, but my husband works in Sierra Vista (70 miles away). Therefore, we needed to find a place with quick access to the interstate south of the construction, but also within short commuting distance to the University. When we first got to town, we lived in a friend’s house almost 100 miles away, so our opportunities to explore neighborhoods were very limited.
We had heard about Susan from other Emergency Medicine residents, and decided to give her a call. She quickly began searching neighborhoods that fit our geographic requirements, and was very flexible about meeting with us around our schedule. She had to leave town for a few days during our search, but continued to search on the internet and contact us with information during her vacation! With Susan’s help, we quickly found the perfect house in the perfect location. My husband can get to the interstate in 3 minutes, and I am only 20 minutes from the University.
We are first-time home buyers, and were very happy with how Susan made the entire process flow smoothly. Even after our house closed, Susan continued to help us with small set-backs, such as the previous owners not being out the house on time and leaving a bunch of junk behind for us to deal with. Susan could have easily moved on after the sale was complete, but she has continued to provide advice and support as we learn all the technicalities that come along with owning a home.
Thank you Susan!
Jessica and Nate Dieterich
Susan was referred to us by a good friend. During our relationship with her she both listed our condo and sold us a townhouse. Because of the market, the condo took many months to sell, while contracting and closing on the townhouse took less than two months. All of this time, Susan was excellent in terms of keeping us informed about the market, advising us about price and handling the volumes of paper work. As we're from Colorado and not Arizona, her assistance was invaluable even though I'm a real estate broker with 34 years experience. We highly recommend her services to anyone buying or selling in Tucson.
Gail and Harley Lyons
I really want to thank you for all your support and understanding through all this process of getting a new house. We not only obtained a new house, we gained a new friend with you. Count on us for a future relationship!
After learning that I would be doing an emergency medicine residency at University Medical Center in Tucson, AZ in March, I was very excited but a bit concerned about finding a place to live in a few short months. I contacted Susan Deflorian after hearing great things about her from a friend, and her work exceeded my expectations.
After giving her a basic list of what I was looking for, she scouted places out for a month until I could fly down to Tucson from where I was currently living, in Syracuse, NY. Somehow, she knew exactly what I liked and I only had to view five condos before I made an offer on the perfect one, which was the fourth condo we viewed on the first and only day we went looking together. As I was a first-time home-buyer, she understood and addressed my concerns, ensured I was well-informed on the home-buying process, and worked hard to keep me up-to-date on everything after I had returned back to NY to finish medical school.
Susan Deflorian made my cross-country move to Tucson effortless and worry-free, and I highly recommend her to anybody that needs a realtor in the Tucson area. Not only was she my realtor, but she has become a friend as well.
We recently had the good fortune to work with Susan Deflorian as our realtor. We came to Tucson in April of 2006 for job interviews and looked at houses in the event that a job offer would enable us to move to Tucson . Since we did not know realtors in the area, we sought a referral from Long Realty’s Website. Little did we know that the simple referral would be such a stroke of luck for us.
Even though it was uncertain that we would relocate, Susan spent time showing us numerous houses. Since we were not from the area, we wanted to view houses in all areas of town, and Susan took us from one end of Tucson to another and beyond. Once we settled on new construction, Susan assured us that she would keep us informed and touch base with the builder often. Although we did not relocate until late July and lived over 2800 miles away, Susan was in constant touch during all stages of the construction. Even after we were in the area, Susan stayed in constant contact throughout the entire transaction, setting up appointments with the builder, the mortgage company, and the title company. She even lent us household items until our own arrived!
We had a terrible experience with our realtors in Rhode Island while we sold our house in order to purchase our new one in Tucson . Susan actually took the time to advise us in the selling process of important inspections, etc., that our RI realtors neglected to tell us about.
In working with Susan Deflorian, we feel we not only gained a realtor, but gained a friend in Tucson . Having made the decision to relocate to an area where we had no family or friends, we were indeed fortunate to have found such a wonderful resource. We have already referred her to colleagues at work and would recommend her without hesitation to anyone looking for a realtor.
Even thinking about selling a home is stressful. When I was in the middle of a potential career change, I read through the Long Realty website and saw the heading “How much is my house worth?” Only two minutes after filling it out and submitting it, I received a phone call from Long Realty. In fact, when the phone rang and I saw their name on my caller ID, I thought I was hallucinating because it was that fast.
And from then on it continued to move that fast. Two days later I had two fantastic realtors, Susan Deflorian and Penny Long in my house discussing all the logistical details of selling a house. They were extremely professional, explained everything clearly so that I would understand everything I was doing. They helped alleviate the stress of selling the home so that I could focus on the other things going on in my life, like the move, my new career change, etc. I felt comfortable asking Susan and Penny any question. They were always most considerate of my needs, and gave support when I needed a little counseling, and with my schedule they always came to me. Not only did everything get done so well and so efficiently, but I actually enjoyed the process. Would I recommend Susan and Penny to anybody? Most definitely!!!
Rebecca De Jong
In the spring of 2006 I asked Susan Deflorian to be my Realtor. I had known her professionally for seven years. She is trustworthy, organized, and thorough. Susan attended to all the details of the transaction and kept me updated all along the way until the closing. She listed my house and it sold in TWO days. I was thrilled!!! I highly recommend Susan to anyone buying or selling property in Tucson.